Vincent J. Canino

Global COO
Smardt

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Service Advancement Workshop Day - Tuesday, April 18, 2017

Monday, June 4th, 2018

2:15 PM Configuring A Framework For Virtual Service

This workshop will explore beginning to end what is necessary for an effective virtual service program, including:
• What is virtual service?
• What technologies support it?
• How to build internal buy-in across all functions and demonstrate ROI
• Benchmarks & KPIs
• Building a road map for the long-term success and malleability of virtual service