Mediacenter

Hardware, software and solutions companies, particularly in the B2B technology space, are finding that technology is no longer enough to meet customer needs, maintain customer loyalty and differentiate themselves from competitors. Technology leaders in the semiconductor capital equipment industry, such as ASML and Lam Research, for example are experiencing significant challenges as their customers insist on performance based contracts, significant price reductions and an unwillingness to purchase new equipment, vs. extending the life of existing assets.  Discover how ASML was able to become Total Customer Focused and overcome these challenges while dramatically increasing revenue, reducing costs and improving productivity. Click on the image to download the white paper by Global Partners, Inc.

Too many times in field services do companies find themselves looking to adjust, but use a strictly binary method of decision making. Charles Hughes, Director of Field Services for Walgreens, outlines how a company can use technology to move past this archaic binary method, and pursue more of an "either/and" method of decision making. He explains how Walgreens uses an "On-Demand" method to reach this end, and how this same method can be applied to other businesses as well. Key benefits include: Boosted revenue streams Faster training and/or adoption of new technology Expanded coverage

In this exclusive presentation, Andy Ortega, Director Global Field Service at Pacific Biosciences discusses field service companies: Exploring Best Practices In Service Leadership Development.

Customer satisfaction, profitability and team productivity are at the center of any successful field service organization- and the bar for excellence is set high. Learn how Connected Field Service can benefit your organization and how HSO can help integrate your ideal, end-to-end solution. With the power of Microsoft Dynamics 365, we can help equip your field service team, delight your customers and drive ROI. CLICK THE IMAGE TO DOWNLOAD THE WHITE PAPER BY HSO!

Everybody’s talking about the Internet of Things (IoT), and with good reason – it’s all around us. Every day, 5.5 million new things get connected, and by 2020, 20.8 billion connected devices should be in use around the world.1 This connected tsunami is creating a huge opportunity to enhance the service supply chain by tapping into machine data. But while there’s a general sense of excitement around connected device potential, nobody really knows what it means for their business. Or how to leverage connected info in a way that substantially impacts your top and bottom lines. To understand how to do this, it helps to first examine the post-sale supply chain challenges that IoT data addresses. Click on the image to download the white paper by OnProcess!

Fifteen years ago, service departments operated as cost centers whose greatest challenges were managing productivity, the efficiency of their service reps, and reducing costs. Since then, manufacturing markets have changed so that service has become a driver for both revenue and customer satisfaction. Service departments are now the primary, competitive differentiator for OEM brands. Now, as they develop a functional relationship with sales and marketing teams, service reps have the lead customer-facing role in terms of driving both revenue and customer satisfaction for the business. Read this report for more of an in-depth analysis. Click on the image to the left to download this report today!

The right field service solution can transform your business into a connected, cohesive environment that provides excellent customer service. This is made possible by: reducing response times, lowering costs, improving first-time fix ratios, and increasing customer satisfaction to create a competitive advantage. Download the eBook to learn more!

For service-oriented organizations, field staff are playing more important and diverse roles than ever before. A more agile, efficient, and connected field team can be a major asset, helping to reduce operational costs, bolster revenue streams, manage client relationships, and provide reliable business intelligence. Field Service's latest whitepaper shows how service-based organizations can use data to improve their mobile workforce management. Click the banner to the left to download the free report!

Customers now choose a piece of equipment based not on specific product attributes, but on the quality of the service that the company can provide.This report from Field Service USA fixates on solving the major challenges for Field Service. Over the past 12 years, service has emerged as a huge driver of productivity and customer satisfaction. An estimated 28% of overall company revenue now comes from service. Service is now seen as an important competitive differentiator. Read this report for more of an in-depth analysis.  Click on the image to the left to download this report today! 

The internet of things is no longer simply a buzzword around a lofty concept. Field service operations are realizing the potential for disruption meeting the IoT paradigm presents. This report covers the perceptions of brands around this new paradigm, and where they are in terms of creating meaningful strategies. Click the image to the left to download your free copy!

Featuring the insight of four leading service executives representing several industries, this Astea sponsored report brings the thought leadership of the Field Service faculty to your desktop. Focused on the tech of the future, the report covers: - Creating a customer facing, sales enabled service force - Where the role of the tech will evolve along with technology - Best practices for first time fix and preventative maintenance Click the image to the left to download your copy!

For service-oriented businesses, field staff are playing more important and multifaceted roles than ever before. Field employees are not just the first line of defense against customer dissatisfaction. They are also the vanguard of the customer experience. In order to get the most out of their field workforces, small and medium-sized businesses are leveraging mobile workforce management solutions. This eBook explores why so many SMBs are turning to these solutions to increase field productivity, reduce cost, and improve employee engagement. Click on the banner to download the eBook now!