Venki Subramanian

Product Management Senior Director
ServiceNow

Venki has a track record of successfully introducing and growing multiple Cloud and Mobile based Customer Engagement and Field Service solutions to the market, defining product and go to market strategy and working with strategic customers on their business transformation initiatives. Prior to joining ServiceNow, Venki worked at SAP where his experience spanned Customer Engagement and Supply Chain management solutions, Social and Mobile, Data Management and Synchronization solutions and Application Integration. He has an M.S. in Software Engineering and an MBA in Marketing and Finance from Santa Clara University.

Check out the incredible speaker line-up to see who will be joining Venki.

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Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

3:30 PM PANEL: Enhancing Remote Technician Support To Improve Performance

There are a lot of tools on the market today to help your field engineers do their job better. How do you sort through them to determine what's best for your organization. And what lessons are early adopters learning that you can leverage as you enhance the tools your technicians use. Our expert panel will discuss:
• What tools will ensure you remotely help your technicians to get the job done
• Dispatching the lowest cost technician and ensuring they are successful
• Setting the stage for the next step: Remote support to help customers do it themselves