Tom Voirin

Tom Voirin is a senior executive in the telecommunications market with extensive experience in the Service sector spanning over 30 years. He has been responsible for the national and international deployment of communication equipment and has led global Service initiatives to implement "Best Practices" in the engineering, program/project management, field installation and provisioning of Optical Networks.

In his career he was the Sr. Director of Deployment Services at Tellabs, Vice President & General Manager of Professional Services at ADC Communications, the Director of Quality & Customer Satisfaction at Motorola, the Director of IT Infrastructure Delivery at Royal Philips and currently Tom is employed at ISCO International as the Vice President of Customer Services.

His strengths lie in aligning customer expectations with service delivery capabilities to exceed revenue and profit goals. Under his leadership he has directed companies to attain a sustainable competitive advantage by defining, developing and articulating a common framework for the company’s service strategy. He is a leader that engages employees to fight competitive pressures with effective business tools allowing them to feel “connected” to the company. He leads process improvement in a positive collaborative manner resulting in increased profitability and customer loyalty. Most importantly, he has mastered the art of leveraging customer feedback to create an effective change management system.

Tom values his family and time spent with them. He has been married to his wife, Linda, for 39 years. Together they have 3 children, Adam, Greg and Chris. Tom is a Certified Tree Farmer and has planted over 25,000 trees at his farm in NW Illinois. Tom enjoys working outside, traveling with his family and volunteering at local non-profits and community outreach program.