Terry Diaferio

Senior Director, North American Service
Tennant Company

Experienced Service Executive with a demonstrated record of success in building and growing businesses. Proven ability to assess, identify, and implement both strategic and tactical actions for profitable growth. Proficient in Sales and Operations Management, Acquisitions, and General Management. Strong skills in Sales, Account Management, and Target Account Selling to compliment operational Excellence initiatives and actions. Joined Tennant in 2014 and is transforming their successful Industrial Service model for double digit growth and market capture.

Check out the incredible speaker line-up to see who will be joining Terry.

Download The Latest Agenda

Service Advancement Workshop Day - Tuesday, April 18, 2017

Monday, June 4th, 2018

4:45 PM Setting The Vision And Strategy To Turn Service Into A Growth Engine

•Determining which service and growth models best suit your organization

•Validating what your customers truly want; aligning customer value with your business

•Establishing and communicating the growth strategy and vision of service to your organization