Steven Caldwell

VP Product Management
PTC

Steven Caldwell is Vice President of Solution Management at PTC. His team is responsible for the Service Parts Management, Service Parts Pricing and Service Network Management solutions within the PTC Service Lifecycle Management portfolio. Steven joined Servigistics in 2002 and was a key contributor to the design, development and delivery of Servigistics’ Service Lifecycle Management solutions. PTC acquired Servigistics in Oct 2012. Steven holds a Bachelor’s Degree in Economics and a Bachelor’s Degree in Computer Science from Vanderbilt University.

Check out the incredible speaker line-up to see who will be joining Steven.

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Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

3:30 PM PANEL: Building A Cohesive Service Parts Logistics Program That Puts The Right Part In The Right Place At The Right Time

Rave-worthy customer service can't exist without the infrastructure to get service parts where you need them and when. This is an ongoing balancing act that changes as your customers and their needs continue to shift, but this experienced panel will ensure you have the right processes in place for success, even as your business evolves.
• Deciding where to locate distribution centers
• Establishing effective order management processes
• Explaining how logistics and service can best work together for an optimal service logistics program
• Measuring the effectiveness of your parts logistics program to ensure long-term success