Steve Nava

Senior Director Field Service, Americas
Luminex

Mr. Nava joined Luminex Corporation in April 2003 and currently serves as Senior Director, Field Service, Americas. In this capacity, Mr. Nava has responsibility for the delivery of on-site service and support for all Luminex Corporation platforms in the Americas. Previously at Luminex Corporation, Mr. Nava held the position of Director, Technical Operations and Manager of US Field Service. Prior to joining Luminex Corporation, Mr. Nava held field service roles at DPC, now Siemens, and Intelligent Medical Imaging.

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

2:40 PM We’re Engaged: Training A Field Service Team Despite Long Distance

Training a spread out field service team is a challenge on its own, but keeping them engaged is a whole other barrel of worms. Thankfully, Luminex seems to have developed just the right global training technique to help managers sleep at night. This session equips you with the tools you need to keep the cogs running smoothly, whether your entire team is located on the same coast or if you have one outlier in Shanghai.

•Take advantage of Skype, YouTube, and teleconferences rather than diminish their time and your resources with a “travel to train” approach

•Deter employee drop-off by surveying them for areas of improvement

•Hear lessons learned and understand the importance of communication when you manage an internal or global team