Stephen Abate

Service Director – Americas
Edwards, Part of the Atlas Copco Group

Stephen Abate is the Director of Service North America for Edwards Vacuum, LLC. Edwards is a leading developer and manufacturer of sophisticated vacuum products, abatement solutions and related value-added services. Edwards is part of the Atlas Copco Group, a Sweden-based provider of industrial productivity solutions.

Stephen is responsible for leading the field service operations organization for North America, which includes management of the regional and on-site field service teams, customer technical support team and field service EHS. Recently he has been involved as a project manager for the NA Service team with mergers, acquisitions and company integration activities. Stephen has more than 20 years of experience in strategic planning and tactical execution of a results oriented customer focused delivery of service solutions.

He holds a bachelor’s degree in mechanical engineering from Northeastern University and a master’s degree in business administration from Arizona State University’s.

Currently implementing projects to ensure that there is a balance of having the correct inventory levels at the right locations that ensures customer and business needs are meet.

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

3:30 PM PANEL: Building A Cohesive Service Parts Logistics Program That Puts The Right Part In The Right Place At The Right Time

Rave-worthy customer service can't exist without the infrastructure to get service parts where you need them and when. This is an ongoing balancing act that changes as your customers and their needs continue to shift, but this experienced panel will ensure you have the right processes in place for success, even as your business evolves.
• Deciding where to locate distribution centers
• Establishing effective order management processes
• Explaining how logistics and service can best work together for an optimal service logistics program
• Measuring the effectiveness of your parts logistics program to ensure long-term success

Main Conference Day Two: Maximizing Efficiency, Engagement, And Growth - Thursday, April 20, 2017

Monday, February 4th, 2019

4:20 PM PANEL: Uncovering Revenue Generating Opportunities Within Your Service Organization

Increasing service revenue is likely one of your top three priorities for the New Year. Leveraging IoT and connected devices can contribute to revenue growth and the identification of revenue generating opportunities, as can new services, better up-sell strategies, and more. Areas to be discussed include:

Leveraging technologies to identify and share revenue generation opportunities

Incentivizing technicians to identify sales opportunities without become the salesperson

Avoiding conflict when the technician is the trusted representative

Exploring new service offerings and how to integrate them into your existing portfolio