Scott Day

Scott Day is the EVP of Product and Business Strategy at Thyssenkrupp Elevator. Scott is responsible for strategy, product management, and R&D program management. Scott has experienced both customer facing problems and the challenges of field force efficiency in his previous role as divisional president with full P&L responsibility . In his current role, Scott is responsible for implementing Thyssenkrupp’s new IoT platform, MAX. In addition, Scott’s team is responsible for delivering the digitalization strategy for the Americas business unit which requires out of the box thinking in areas of customer experience. Scott implemented enterprise-wide field force automation systems over 10 years ago but, realizing the speed of development in IoT and predictive analytics today, it becomes increasingly important to make sure the infrastructure is right. Decisions on hardware, data structures, integrated services and services that will enable digitalization for customers while actually making the field service force more efficient are critical to industry leadership and even survival in some cases.