Sarah O’Brien

Senior Director, Business Transformation
Sears Holding Corporation

Ms. O’Brien is a veteran field service and process improvement expert who has led a range of transformational initiatives from technology implementations to business process re-design. Most recently, she led an overhaul of field service management for an organization processing 10M+ transactions annually. This effort included business processes simplification, organizational structure redesign and the replacement of the schedule, routing, dispatch and mobility software. As a Six Sigma Black Belt, she approaches business opportunities objectively and leverages a variety of influence and change strategies to ensure effective implementation and sustained results. Ms. O’Brien will share stories from the business transformation journey and provide insights in change leadership in a distributed workforce model.

Check out the incredible speaker line-up to see who will be joining Sarah.

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Service Advancement Workshop Day - Tuesday, April 18, 2017

Monday, June 4th, 2018

9:35 AM Leading Change And Business Transformation In Field Services

You have decided your business needs to change. You may have already selected new software, signed a new client, or decided to add a new product to your portfolio. Before you get ready to launch your next big thing, you must assess the people side of the change and be sure your team is just as ready as your systems, methods, policies and processes. This session will address best practices in leading & sustaining change in a distributed field services organization. You will hear tales from the front line of business transformation and learn how to drive engagement and turn skeptics into believers.