Ryan Snellings

VP Field Services & Support
Fresenius Kabi

Ryan Snellings is the Vice President of Field Service & Support at Fresenius Kabi, a leading global health care company that focuses on pharmaceuticals and medical devices used to care for critically and chronically ill patients inside and outside the hospital. Ryan has over 16 years experience in service operations and logistics and has spent several years working in Europe leading the service team that supports Europe, Middle East, and Africa. He now leads the US operations team based out of Lake Zurich, IL. The team just recently accomplished their 7th straight year of Service Capability & Performance (SCP) certification and was most recently acknowledged for both their field and customer service excellence by the Omega Management Group which awarded them the Northface Scoreboard Award. Ryan is most proud of the employee engagement scores that his team received for 2016 in which his organization ranked 26 percentage points above the global average based off of Global E3 Assessment survey results.

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Main Conference Day Two: Maximizing Efficiency, Engagement, And Growth - Thursday, April 20, 2017

Monday, February 4th, 2019

8:55 AM The Power Of Validation And It's Impact On Employee Engagement

Ryan’s field service and support team has improved their overall engagement score year over year to a company leading 70% actively engaged or engaged in 2016.

As companies across industries look to gain a competitive advantage outside of products and services, many are now looking to the well being of their employees in order to retain their most valuable and high-performing resources, while at the same time attracting top-tier talent from the outside. This is a difficult journey given employee engagement is a moving target as "wants" and "needs" seem to change with each passing generation. We know employees have an emotional need for their work to be noticed and appreciated, but often times as managers, and organizations, we fall short of these needs even when we have the best of intentions. During this presentation Ryan will walk through Fresenius Kabi’s journey to improve employee engagement and how they use validation, recognition, and attention to the little things in order to help our employees feel safe and engaged so that they channel energy into their work