Field Service USA 2017 (past event)

April 18 - 21, 2017

JW Marriott, Palm Springs, CA

1.888.482.6012

Robert E. Young, Adjunct Professor, iSchool and Senior Research Fellow, Center for Technology and National Security Policy at Syracuse University, National Defense University, and University of Maryland University College

Robert E. Young


Adjunct Professor, iSchool and Senior Research Fellow, Center for Technology and National Security Policy
Syracuse University, National Defense University, and University of Maryland University College

Check out the incredible speaker line-up to see who will be joining Robert E..

Download The Latest Agenda

Main Conference Day Three: Building Blocks For The Future Of Optimized Service - Friday, April 21, 2017

Monday, March 4th, 2019


10:25 AM Guest Speaker: Insecure Internet Of Things (IIOT) aka “The New Attack Frontier”

Discussion of shared security responsibilities demanding cooperation among countries, individuals, suppliers and providers of all IIOT. In our new world of “connectedness” we must consider, assess and accept the risk of consequences to safety,health, welfare and even possibility for the loss of life. While traditional confidentiality, availability and integrity concerns are still important, we must also consider a framework for safety and resilience in an integrated, holistic way.

11:45 AM Field Service Optimization Working Groups - Choose One

Field Service Optimization Working Groups - Choose one

#1 Using IoT To Drive Service Revenue
Nick Chang, VP, IoT Customer Success, Hitachi Insight Group

#2 Finally Moving From A Cost To A Profit Center
Dan Schiess, Manager, Technical Support, Fluid Management

#3 Making Field Service Sexy: Recruiting & Retaining Technicians
Billy Watts, General Manager, Energy Services, Mortenson

#4 Turning Your Customer Experience Into Customer Delight
Frank Bunge, Global Director After Sales Services, Leica Microsystems GmbH

#5 Ensuring Security Of Your Field Service Technologies
Robert E. Young, Adjunct Professor, iSchool, Syracuse University, Senior Research Fellow, Center for Technology and National Security Policy, National Defense University, Adjunct Professor, University of Maryland University College