Richard Horrigan

Senior Director of the Technical Solutions Center
Siemens Healthineers

I am currently the Sr. Director of the Technical Solutions Center for Siemens Healthineers. I am responsible for the success of 268 employees located in Norwood MA, Glasgow DE as well as various remote locations. My customer base consists of Hospitals, ER’s, Dr. Offices, I have been with Siemens Healthineers for the last 10+ years. Previous to Siemens Healthineers, I worked as the Director of Customer Relations at CRANE where I became Lean Black Belt certified. I have been actively involved in some fashion of the service industry for over 30 years.

Check out the incredible speaker line-up to see who will be joining Richard.

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Service Advancement Workshop Day - Tuesday, April 18, 2017

Monday, June 4th, 2018

11:15 AM Service Based Leadership – An Employee Engagement Strategy For Success

In today’s ever changing world, there remains one constant in businesses… the employee! Products, processes, tools, software all come and go, but the employees are always there to deliver. Are you, as a business leader, doing enough to support our employees? Make certain you are, and explore:

•What is service-based leadership and how can it be used to engage employees

•Ensuring clear and consistent communication across your entire organization

•Personal and professional development ideas that work

•Keeping your employees engaged through both times of success and times of struggle

Main Conference Day Two: Maximizing Efficiency, Engagement, And Growth - Thursday, April 20, 2017

Monday, February 4th, 2019

4:20 PM PANEL: Mastering Millennial Management

Millennials are the future of your organization and becoming the major generation represented in your technician-base. And as you know, with every generation there are learning, communicating, incentivizing, and working preferences that need to be considered in order for your organization to thrive. Hear this expert panel debate, among other things:
• Making your organization one millennials will want to work at
• Incentivizing and developing millennials
• Exploring other retention strategies that work