Field Service USA 2017 (past event)
April 18 - 21, 2017
JW Marriott, Palm Springs, CA
1.888.482.6012
Phillip Pack
VP of Services – Walmart
NCR
Check out the incredible speaker line-up to see who will be joining Phillip.
Download The Latest AgendaMain Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017
Friday, January 4th, 2019
11:00 AM PANEL: Creating An Effortless Experience For Your Customers To Receive Real-Time Support
Being customer centric, achieving the next-generation of customer support, being a company your customers love to do business with. These are common priorities for 2017 and you'll learn specific ways to achieve this from leaders in service who will discuss:
•Making multiple channels available for your customers to get support whenever they need it
•Making multiple channels available for your customers to get support whenever they need it
•Identifying technologies that can create a better customer experience, from an enhanced web portal to an app and more
•Providing your customers with the info they need – not too much or too little
•Taking Uber-like or B2C strategies and applying them to a B2B environment