Field Service USA 2017 (past event)

April 18 - 21, 2017

JW Marriott, Palm Springs, CA

1.888.482.6012

Phillip Pack, VP of Services – Walmart at NCR

Phillip Pack


VP of Services – Walmart
NCR

Check out the incredible speaker line-up to see who will be joining Phillip.

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019


11:00 AM PANEL: Creating An Effortless Experience For Your Customers To Receive Real-Time Support

Being customer centric, achieving the next-generation of customer support, being a company your customers love to do business with. These are common priorities for 2017 and you'll learn specific ways to achieve this from leaders in service who will discuss:
Making multiple channels available for your customers to get support whenever they need it
Identifying technologies that can create a better customer experience, from an enhanced web portal to an app and more
Providing your customers with the info they need – not too much or too little
Taking Uber-like or B2C strategies and applying them to a B2B environment