Paul Davy

As Thomas Friedman wrote in 2005, “the world is flat.” Your customers are located across the globe, and now so are your teams. It can be an ongoing balancing act to manage them effectively, but this panel will shed some light on the “how to’s.”

First the panel will discuss:
• Overcoming challenges when managing a global team, especially technicians traveling internationally
• How to successfully collaborate and get your business units to work together as one
• Thinking globally, acting locally – what this means for service

Then, they’ll answer your questions and have the audience share some of their own best practices as well. You’ll be working more effectively with your global teams in no time.

Training is an integral part of field service, especially as our products advance and we want to continue offering better service to our customers. Paul will share the best ways to carry out data analysis in the field to improve training, product design, and cost to serve.