Mike Ross

Director of Product Strategy
Baxter Planning Systems

Mike Ross has worked for Baxter Planning Systems since 2000, currently as Director of Product Strategy where he has responsibility for new feature conceptualization, requirements, and product design.
For over 20 years Mike Ross has designed, developed, implemented, and supported off-the-shelf solutions for service parts planning that have been used at over 100 companies in a broad range of industries, including telecommunications, medical equipment, energy, imaging, printing, and aerospace. Mike has led many service-parts implementation and consulting projects and maintains solid client relationships focused on continuing education and process improvement.
In 2014, Mike was named as a Supply Chain "Pro to Know" by Supply and Demand Chain Executive magazine.

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

3:30 PM PANEL: Building A Cohesive Service Parts Logistics Program That Puts The Right Part In The Right Place At The Right Time

Rave-worthy customer service can't exist without the infrastructure to get service parts where you need them and when. This is an ongoing balancing act that changes as your customers and their needs continue to shift, but this experienced panel will ensure you have the right processes in place for success, even as your business evolves.
• Deciding where to locate distribution centers
• Establishing effective order management processes
• Explaining how logistics and service can best work together for an optimal service logistics program
• Measuring the effectiveness of your parts logistics program to ensure long-term success