Field Service USA 2017 (past event)
April 18 - 21, 2017
JW Marriott, Palm Springs, CA
1.888.482.6012
Kelly Frey
VP Product Marketing
Telogis, A Verizon Company
Check out the incredible speaker line-up to see who will be joining Kelly.
Download The Latest AgendaMain Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017
Friday, January 4th, 2019
3:30 PM PANEL: Leveraging IoT To Transform Field Service
The Internet of Things (IoT) is making its way into most aspects of field service allowing for better, more efficient service and ways for service organizations to identify more revenue generating opportunities. The minute it's turned on, enormous amounts of data become available to interpret and risks like cyber security and connectivity arise. Learn from our panel of experts how to best leverage IoT, no matter what percentage of your products are connected.
• Educating your customers on remote connectivity/IOT and building trust with them to use it
• Using IOT data to carry out more predictive maintenance and transform field service
• Using your predictive data to change service offerings to generate more revenue
• Connection best practices and overcoming security issues
• Educating your customers on remote connectivity/IOT and building trust with them to use it
• Using IOT data to carry out more predictive maintenance and transform field service
• Using your predictive data to change service offerings to generate more revenue
• Connection best practices and overcoming security issues
Main Conference Day Two: Maximizing Efficiency, Engagement, And Growth - Thursday, April 20, 2017
Monday, February 4th, 2019
9:35 AM IoT In Field Service: Catalyzing The 4th Industrial Revolution
The convergence of telematics, SaaS, Cognitive Computing and IoT is driving disruptive capabilities, enabling more predictive field service. This is dramatically changing how, when and why to service customers and driving down costs while increasing customer satisfaction. This session will provide practical examples of how IoT is being leveraged today and in the future to drive bottom line results as well as sustainable competitive differentiation.
12:15 PM Toolbox Talks
Like the "Choose Your Own Adventure" books your middle-schoolers are reading. Pick the topics that will make the biggest impact on achieving your 2017 priorities. Through facilitated discussion you'll tap into the collective expertise of your peers. Your toolbox will be overflowing!
#1 Best Practices For Growing Your Service Contract Business
Wayne Fowler, Head of Global Service, AutoChem, Mettler-Toledo
#2 Is Your Service Organization Ready For The Connected Customer?
David D. Douglas, VP Service Management, Scientific Games
Continue to learn the best ways to connect to our customers that provide the best value.
#3 Organizing Your Operations To Best Support The Growth And Satisfaction Of Strategic/Enterprise Accounts
Roger O’Connor, VP Product Support, Gosinger
#4 Putting In Place Metrics And KPIs To Ensure Ongoing Effectiveness Of Your Parts Management Program
Eric Clopper, Director, Global Services Logistics, F5 Networks
#5 Increasing Service Revenue Generation By Leveraging Collaboration Among Service, Sales, And Marketing
Mike Lynn, Director Of Customer Support Operations, Automated Packaging Systems
#6 Optimizing Service Technician Leads And Revenue Generation
Karin Hamel, Senior Manager, Service Excellence, Schneider Electric
#7 Connecting With Customers Through Messaging
Nate Beckman, Senior Business Analyst, Safelite AutoGlass
Learn how Nate delivered an award-winning custom text messaging solution that serves millions of customers each year.
#8 The Transition To Contingent Labor: How The Blended Workforce Can Prove To Be A Successful Model
Donald Reblitz, Director of Operations, STG Tech Data
Eric Winter, VP of Product, Field Nation
#9 Top Seven IoT KPIs That Are Driving Real ROI
Kelly Frey, VP Product Marketing, Telogis, A Verizon Company
#10 Using IoT Data To Improve Customer Experience
Tim Spencer, SVP & General Manager Service Operations, BUNN
Tim will discuss with you how he used IoT equipment implementation to create warranty and service data points for finance and engineering, service histories for coverage models, and proactive alerts for improving customer satisfaction.
#11 Visibility Into Integrated Parts Inventory Across Your Supply Chain
Laura Flores, Market Manager, Field Service, DSI
#12 Achieving The #1 Goal: Urgency For The Best Customer Solution
Mark Coberly, North American Service Manager, JCB Construction Equipment
#13 Parts And Service Pricing Strategies
Bob Nelson, VP Service Manager, Equipment Service, Aftermarket & Parts Administration, Ray Lindsey Company
#14 Turning Your Technicians Into Trusted Salespeople
Len VanderHulst, Head of Service Business Development, Global Service, Mettler-Toledo
#15 Demonstrating The Value Of OEM Service To Compete Against 3rd Party Service Providers
Duane Fisher, Senior Region Manager, Commercial Services, Medtronic
#16 Mapping The Customer Journey To Improve The Customer Experience
Horacio Saenz, Former Head of Marketing Asia Pacific/Americas Global Services, Baxter Healthcare
#17 Planning For The Future: Building A Strategic Growth Plan For Your Service Business
Joe Lang, VP Service – Region 4, Comfort Systems
#18 Improving The Customer Experience Through The Entire Cycle Of Engagement
Chris Westlake, VP and GM of Services, RK Mechanical
#19 The Latest Developments For Storing And Processing Documents Via Mobile Forms
Danny Jamerson, Service Lean Manager, RK Mechanical