John Manasso

GM, Technology Support Services - N. America
IBM Global Technology Services

Check out the incredible speaker line-up to see who will be joining John.

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Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

9:00 AM Embracing Innovation To Achieve The Next Generation Of Service And Support

What does tomorrow’s service and support organization look like? What do we need to do today in order to be ready for the future of service? Where are both the common and not-so-common innovations we can embrace in order to be a world-class service organization? John, who’s been managing quality, client care, and technical support at IBM for almost 20 years will share this insight with you inspiring ideas to help you be one of the first to achieve the next generation of service and support.