Jeff Coleman

President, Strategic Accounts
Comfort Systems USA

Jeff has over thirty years of field service experience in the Heating, Ventilating and Air Conditioning (HVAC) industry in the Commercial, Institutional and Industrial market sectors. He is currently President of the Strategic Accounts at Comfort Systems USA, based in Indianapolis, IN. The Strategic Accounts team provides multi-site, geographically dispersed customers with complete mechanical and energy solutions to improve their operation and enhance their bottom line. Prior to joining Comfort Systems USA, he spent over 20 years with Carrier Corporation in roles of increasing responsibility including sales, marketing, operations, product management and general management. His Carrier roles included the formulation and implementation of strategies for facilities to address CFC issues & refrigerant conversion programs, assisting building owners and managers in formulating strategic plans to address Indoor Air Quality (IAQ) and leading Carrier’s national account service organization.

Check out the incredible speaker line-up to see who will be joining Jeff.

Download The Latest Agenda

Service Advancement Workshop Day - Tuesday, April 18, 2017

Monday, June 4th, 2018

2:15 PM Training And Educating A Diverse Workforce

Once you’ve gotten past the difficult task of hiring a good technician, you need to determine the best way to ensure he or she has the knowledge they need to service your customers efficiently. This can be challenging with different learning styles, scattered geographic locations, even different age groups. Jeff has worked with all levels of field organizations in training and process improvement and has a passion for helping individuals grow personally and professionally. He’ll work with you on:

•Establishing the best mix of hands-on class room and online training tools

•Varying education styles for different generational preferences

•Retention strategies that work

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

11:00 AM PANEL: Creating An Effortless Experience For Your Customers To Receive Real-Time Support

Being customer centric, achieving the next-generation of customer support, being a company your customers love to do business with. These are common priorities for 2017 and you'll learn specific ways to achieve this from leaders in service who will discuss:
•Making multiple channels available for your customers to get support whenever they need it

•Identifying technologies that can create a better customer experience, from an enhanced web portal to an app and more

•Providing your customers with the info they need – not too much or too little

•Taking Uber-like or B2C strategies and applying them to a B2B environment