Field Service USA 2017 (past event)

April 18 - 21, 2017

JW Marriott, Palm Springs, CA

1.888.482.6012

Ira M. Busman, VP Customer Service at Okuma America Corporation
Okuma America Corporation Logo

Ira M. Busman


VP Customer Service
Okuma America Corporation

Check out the incredible speaker line-up to see who will be joining Ira M..

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019


2:30 PM Service Model Board Rooms

2:30 – 3:10
Dealer/Distributor Model
Ira M. Busman, VP Customer Service, Okuma America Corporation

3:10 – 3:50
Outsourced/3rd Party Service Model
Moderator TBC

3:50 – 4:30
Less Than 150 Technicians
Eric Paulik, Senior Director, Global Field and Customer Service, Spectranetics

2:40 PM Service Model Board Rooms

2:30 – 3:10
Dealer/Distributor Model
Ira M. Busman, VP Customer Service, Okuma America Corporation

3:10 – 3:50
Outsourced/3rd Party Service Model
Moderator TBC

3:50 – 4:30
Less Than 150 Technicians
Eric Paulik, Senior Director, Global Field and Customer Service, Spectranetics

3:00 PM Service Model Board Rooms

2:30 – 3:10
Dealer/Distributor Model
Ira M. Busman, VP Customer Service, Okuma America Corporation

3:10 – 3:50
Outsourced/3rd Party Service Model
Moderator TBC

3:50 – 4:30
Less Than 150 Technicians
Eric Paulik, Senior Director, Global Field and Customer Service, Spectranetics

3:30 PM Service Model Board Rooms

2:30 – 3:10
Dealer/Distributor Model
Ira M. Busman, VP Customer Service, Okuma America Corporation

3:10 – 3:50
Outsourced/3rd Party Service Model
Moderator TBC

3:50 – 4:30
Less Than 150 Technicians
Eric Paulik, Senior Director, Global Field and Customer Service, Spectranetics

4:10 PM Service Model Board Rooms

2:30 – 3:10
Dealer/Distributor Model
Ira M. Busman, VP Customer Service, Okuma America Corporation

3:10 – 3:50
Outsourced/3rd Party Service Model
Moderator TBC

3:50 – 4:30
Less Than 150 Technicians
Eric Paulik, Senior Director, Global Field and Customer Service, Spectranetics