Greg Parker

Director of Product Management
Trane

Greg Parker is the leader of service and industrial refrigeration at Trane, a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand. He offers more than 20 years of heating, ventilation and air conditioning industry experience. In his current role, he is responsible for leading service product management and industrial refrigeration for Trane North America. Parker has successfully led efforts to optimize digital communications with both customers and the Trane field service team. He holds a bachelor’s degree in electrical engineering from Auburn University and a master’s degree in business administration from Indiana University’s Kelley School of Business.

Check out the incredible speaker line-up to see who will be joining Greg.

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Main Conference Day Two: Maximizing Efficiency, Engagement, And Growth - Thursday, April 20, 2017

Monday, February 4th, 2019

2:25 PM Building A Connected Strategy And How It Drives A Service Business

The ever-growing Internet of Things, which is expected to connect tens of billions of devices by the year 2020, offers a wealth of opportunities for service businesses. Discover the potential of connected buildings and how it can successfully drive your service business. Hear what a strategic approach entails and how you can avoid connectivity for connectivity’s sake alone. Working from the connected building industry as a case study example, learn about the critical strategic decisions that need to be made so that you can successfully expand current offerings to meet audience demand. The presenter will identify key steps and best practices needed to monetize a connected solution. Attendees will walk away with how to identify the space they want to own and they can evolve their brands.

Learning Outcomes:

Learn how to take a strategic approach to building a connected strategy for your service business
Identify the critical strategic decisions that need to be made to expand current offerings to meet audience demand
Hear what steps you need to make to monetize a connected solution
Learn how you can identify the IoT space you want to own to evolve your brand

5:00 PM CASE STUDY REVOLUTION: Using Mobile And Social For Knowledge Transfer

Greg recently sponsored and launched two social knowledge transfer platforms company-wide resulting in 300 percent improvement in support productivity and a significant improvement in employee engagement.

Learn about some exciting new options for social and mobile knowledge transfer and how to identify whether a similar approach will work in your organization. Greg will share some of the latest successful knowledge transfer options and the story behind their success. You will learn best practices for taking a strategic approach to digital knowledge transfer and gain tips on assessing current knowledge transfer efforts. You will also walk away with key questions to ask to determine if what’s worked elsewhere will work for your business, and how you can ensure engagement with any new programs under consideration for rollout.

Learning Outcomes:
• Hear about innovative new knowledge transfer options and what makes them successful
• Learn how to take a strategic approach to knowledge transfer
• Gain a process for assessing current knowledge transfer processes to identify new opportunities for innovation and improvement
• Learn how to ensure that a potential process is an organizational ‘fit”

Following this case study, you’ll work in small groups to tackle a remaining challenge or opportunity posed by the presenter. Then wrap up with each group sharing the collective solutions they identified.