Frank Bunge

Global Director Aftersales Services
Leica Microsystems

As Global After Sales Service Director, Frank has P&L responsibility for the After Sales business at Leica Microsystems. As an important part of this role he is in charge of all service related initiatives and projects driving after sales services as corporate break through initiative regarding quality, efficiency and growth. In addition Frank is heading the company’s remote service program in optimizing customer satisfaction and reducing the equipment life-time costs as well as increasing efficiency and profitability of the Leica service organization. Frank earned a master degree in economics from the Helmut Schmidt Univers roleity in Hamburg, Germany.

Check out the incredible speaker line-up to see who will be joining Frank.

Download The Latest Agenda

Main Conference Day Three: Building Blocks For The Future Of Optimized Service - Friday, April 21, 2017

Monday, March 4th, 2019

11:45 AM Field Service Optimization Working Groups - Choose One

Field Service Optimization Working Groups - Choose one

#1 Using IoT To Drive Service Revenue

Nick Chang, VP, IoT Customer Success, Hitachi Insight Group

#2 Finally Moving From A Cost To A Profit Center

Dan Schiess, Manager, Technical Support, Fluid Management

#3 Making Field Service Sexy: Recruiting & Retaining Technicians

Billy Watts, General Manager, Energy Services, Mortenson

#4 Turning Your Customer Experience Into Customer Delight

Frank Bunge, Global Director After Sales Services, Leica Microsystems GmbH

#5 Ensuring Security Of Your Field Service Technologies

Robert E. Young, Adjunct Professor, iSchool, Syracuse University, Senior Research Fellow, Center for Technology and National Security Policy, National Defense University, Adjunct Professor, University of Maryland University College