Dave Carlsen

Director Of Field Service
BW Papersystems

Dave Carlsen is the Director of Field Service for BWPapersystems North and Latin America Regions. Over 26 Years of experience in the Field Service. Graduate of Michigan Technological University. BWPapersystems has a developed a Global Service Team that collaborates closely to optimize – Training, Team Member Development, Local and Regional Customer Support, Utilization, and Continuous Improvement Strategies.

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda

Service Advancement Workshop Day - Tuesday, April 18, 2017

Monday, June 4th, 2018

4:45 PM PANEL: Increasing Collaboration And Effectiveness Of Your Global Teams

As Thomas Friedman wrote in 2005, “the world is flat.” Your customers are located across the globe, and now so are your teams. It can be an ongoing balancing act to manage them effectively, but this panel will shed some light on the “how to’s.”

First the panel will discuss:
• Overcoming challenges when managing a global team, especially technicians traveling internationally
• How to successfully collaborate and get your business units to work together as one
• Thinking globally, acting locally – what this means for service

Then, they’ll answer your questions and have the audience share some of their own best practices as well. You’ll be working more effectively with your global teams in no time.