Dan Schiess

Manager, Technical Support
Fluid Management

20 + years in Customer Support and Field Service Management

17 years with Fluid Management, a business of IDEX Corporation, and based out of Wheeling, IL. We are leading manufacturer of Automatic Dispensers, Paint Shakers and Paint Mixers. Our variable service model of In House Technical Support, Factory Direct Field Technicians & Regional Managers, and a Certified Partner Network support over 25,000 pieces of equipment in Big Box Retailers, Mass Merchants, Hardware Co-Ops and Paint Manufacturers.

Held various management positions of increasing responsibility within Fluid Management, focusing on continuous improvement, technical automation, and best in class customer support. Fluid Management’s Customer Support Operations is continuously developing and automating standardized processes and workflows and refining their omni-channel support capabilities.

Check out the incredible speaker line-up to see who will be joining Dan.

Download The Latest Agenda

Main Conference Day Three: Building Blocks For The Future Of Optimized Service - Friday, April 21, 2017

Monday, March 4th, 2019

11:45 AM Field Service Optimization Working Groups - Choose One

Field Service Optimization Working Groups - Choose one

#1 Using IoT To Drive Service Revenue

Nick Chang, VP, IoT Customer Success, Hitachi Insight Group

#2 Finally Moving From A Cost To A Profit Center

Dan Schiess, Manager, Technical Support, Fluid Management

#3 Making Field Service Sexy: Recruiting & Retaining Technicians

Billy Watts, General Manager, Energy Services, Mortenson

#4 Turning Your Customer Experience Into Customer Delight

Frank Bunge, Global Director After Sales Services, Leica Microsystems GmbH

#5 Ensuring Security Of Your Field Service Technologies

Robert E. Young, Adjunct Professor, iSchool, Syracuse University, Senior Research Fellow, Center for Technology and National Security Policy, National Defense University, Adjunct Professor, University of Maryland University College