Chris Gera

Chris Gera is a results focused executive and high-energy leader who is passionate about mentoring and managing high performing teams in his role as Vice President of Operations for the Emerging Markets Group at one of the largest installation and fulfillment companies in the US - MasTec Advanced Technologies (AT).

A University of Ohio alum, Chris leverages over 25 years of progressive experience to achieve large scale transformations and implement a winning culture focused on employee engagement to drive customer satisfaction and retention on behalf of some of the country’s most recognized brands.

In his role, Chris oversees emerging business models, measuring customer insight, engagement and internal business processes to effectively identify, define, support and drive transformation in order to achieve operational excellence and exceed company goals.

Prior to joining MasTec AT, Chris served as Vice President of Field Service at Vivint Inc. where he lead over 1,100+ person team focused on delighting customers. The team included 900+ field service professionals responsible for the installation and service of 1m+ customers across the US & Canada.In addition, he directed the software and support infrastructure including field training and development, resource management, field business analysis and planning, field technical support, program management, scheduling and dispatch operations.

Chris also served as Vice President of Field Operations at Nielson for over six years, leading a team providing service across the 56 major television markets. The team of 700+ field employees and was directly responsible for client deliverables, client problem resolution, strategic planning, financial management and efficiency-related improvements. Chris expanded into the position of Vice President of Field Information and Support Services for an additional six years before serving as Global Strategic Program Leader, where he defined an innovative digital strategy and executed transformative changes in the company’s operations, supporting 15,000 associates in 108 different countries.