Arthur N. McGinn Jr.

EVP Service
Canon Solutions America

Art McGinn is responsible for driving the customer satisfaction, quality, efficiencies and growth for Canon Solutions America’s field service organization. He leads a team of over 2,200 service professionals delivering customer technical service, technical support, training and call centers encompassing all CSA Business Units and products. This includes ESS (Enterprise Services & Solutions), PPS (Production Printing Solutions) and LFS (Large Format Solutions) business units. Mr. McGinn has overall responsibility for CSA’s current service portfolio and leading the implementation of future service products for CSA.

In May 2010 Art was named Vice President of Service, for Canon Business Solutions. In July 2012 Art was promoted to Senior Vice President, Service, for Canon Business Solutions. Art was a key participant in the Canon Business Solutions and Oce North America integration and was named to Senior Vice President, Service, for Canon Solutions America in January, 2013. In January 2016 Art was named Executive Vice President, Service for Canon Solutions America

Check out the incredible speaker line-up to see who will be joining Arthur N..

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

9:20 AM Using KPIs To Maintain Excellence In A Mature Market

Art’s team is very strong with managing their KPIs successfully. They’ve gone through several acquisitions recently so it’s forced them to examine different cultures and how employees are measured. They’ve narrowed it down to some key metrics that are very accurate, all which he will share with you during this presentation.

•Changing the culture of how to measure people post-acquisition

•Determining which metrics should be your key measures

•Publishing technician measurements monthly

•Identifying opportunities to increase performance