Aaron J. Williams

Mobile Security & Mobile Threat Management
AT&T

Aaron of AT&T’s Unified Endpoint Management Practice Team focuses on mobile device management (MDM), mobile application management (MAM), mobile enterprise management (MEM) & Workspace Management (WsM) & Mobile Threat Management. In this capacity, he works with AT&T customers to create and execute on mobility strategies, assist customers with the influx of consumer devices, and develop effective methods to increase security and decrease risk. Prior to joining AT&T, Aaron managed the product development and Go-to-Market for Nokia Unified Communications (UC) and Fixed-Mobile-Convergence (FMC) clients for Eseries devices. Aaron also authored Nokia Security Administration and Power-of-2 courseware and certification programs. Prior to Nokia Aaron was with 3Com’s Carrier Service Organization, Crossbeam Systems & Level3 Communications. Aaron holds a BA in Chemistry from the University of San Diego.

Check out the incredible speaker line-up to see who will be joining Aaron J..

Download The Latest Agenda

Main Conference Day One: Embracing Innovation To Enhance Your Service Organization - Wednesday, April 19, 2017

Friday, January 4th, 2019

11:40 AM An Enterprise Mobility Platform That Can Take The Strain Off

The mobile workforce is no longer an emerging trend; it’s a facet of the modern organization that’s here to stay, and one that can provide as many challenges as it does advantages. On one hand, you get a more flexible and agile workforce. On the other, device management, security fears, and IT complexity can be a real burden.

They needn’t be, though. With the right strategy and the right solutions, you can strip the complexity from managing mobile devices, applications, and content, and focus entirely on the benefits of a workforce that can get a job done from anywhere and at any time.

He will talk about the top challenges surrounding mobility and how an integrated Enterprise Mobility Management service can help you overcome them.

Don’t miss this opportunity to see Enterprise Mobility from AT&T, and discover how you can embrace mobility without looking back.

5:05 PM Toolbox Talks

Like the "Choose Your Own Adventure" books your middle-schoolers are reading. Pick the topics that will make the biggest impact on achieving your 2017 priorities. Through facilitated discussion you'll tap into the collective expertise of your peers. Your toolbox will be overflowing!

#1 Four Strategies To Effectively Metric Out Your Service Organization

Sarah Nicastro, Publisher/Editor In Chief, Field Technologies

#2 Leveraging Your CRM To Improve Scheduling Efficiency And Allow For Better Data
Edward Prignano, VP and Corporate Counsel, Safe Home Control
Learn how Safe Home Control reduced phone calls from field service technicians, improved scheduling efficiencies, and sped up the scheduling process.

#3 Deploying Global KPIs With Consistent Meaning As Your Business Grows Throughout The World
Aleem Khawaja, Customer Complaints Manager / Service Process Integrator, BD Life Sciences
Discuss how to monitor ‘paired’ KPIs to manage consistent service delivery to end customers.

#4 Parts And Service Pricing Strategies

Jim Crowl, VP Parts & Repair Services, ABB

#5 International Customs Management For Service Parts
Karen Lehr, Director of Customer Care, Ice-O-Matic

#6 Redefining Service’s Role In A Company’s Growth And Profitability
Stephen Smith, VP Strategic Industries, ClickSoftware
A customer-centric service approach can have a dramatic impact on a company’s bottom line. KissMetrics found that over 70% of customers have ended their relationship with a company due to poor service. Companies such as Amazon, Netflix, and Uber are raising the bar when it comes to customer service, resulting in increased customer expectations and making customer-driven service improvements a top priority. Public and private sectors are experiencing this shift in the service market, fighting legacy systems, processes and culture that limit the ability to transform their approach to service. Join us for a lively and passionate discussion as we profile field service professionals as the new brand ambassadors, and underscore the impact field service has on growth and profitability for your company.

#7 An Enterprise Mobility Platform That Can Take The Strain Off

Aaron J. Williams, Mobile Security & Mobile Threat Management, AT&T

#8 Creating An Outcome-Based Business Model

Patrice Eberline, VP of Customer Transformation, ServiceMax

#9 Large Scale Deployment Of Augmented Reality And Virtual Presence
Gary York, CEO, Help Lightning

#10 Fresh Tactics For Enhancing The Customer Experience
Scott Cozzo, VP Sales Enablement, Diabsolut

#11 Taking Steps Toward Predictive Modelling With Big Data
Charles W. Johnson, Multi Vendor Operations, Project Manager, Philips Healthcare
Discuss how mobility systems can be linked to your business intelligence to optimize everything from travel routes to field resource staffing and skills required.

#12 Simple Is Better – Everyday Tools To Make Your Life Easier
Jon Kent, Manager, Corp. Field Service Mobility, Cox Communications

#13 Making The Business Case For A Mobile App For Your Service/Install Business
Glenn Wanamaker, Training & Product Manager of US Service, Mar Cor Purification

#14 Digital Business Transformation: Leveraging Analytics To Optimize The Field Service Event
Jim Flinton, VP, Technology and Medical Business, OnProcess Technology

#15 The New Normal: How the Integration of Field Services and Parts Can Create Increased Customer Satisfaction
Mike Landry, President, Barkawi Management Consultants

#16 Topic TBC

Executive, RealWare

Tables 17 – 21: For more information on how to be a part of the discussion and to sponsor a roundtable, contact Evan Speight, Sponsorship Sales Manager at 1 646.200.7828 or evan.speight@wbresearch.com.